Professional experience
Roles from 2011 to the present.Technology Innovations and Resources Officer and Dean
Jan 2024 - Present2 years 9 months
Progressed from MIS Officer into a combined technology leadership and academic management role, with responsibility for technology innovation, infrastructure development, emerging-technology laboratories, and oversight of the College of Information Technology.
Key responsibilities
- Provide strategic direction for campus technology improvements while maintaining oversight of IT operations and support services.
- Lead the IT team in evaluating, implementing, and integrating technologies that support teaching, learning, and institutional operations.
- Plan infrastructure upgrades and laboratories aligned with emerging technologies, including artificial intelligence.
- Oversee the College of Information Technology, aligning academic priorities and resources with evolving educational and industry needs.
- Guide responsible technology governance, security, access management, and sustainable resource planning.
- Coordinate with faculty, administrators, and service providers to identify requirements and deliver technology projects.
Management Information Systems Officer
Jan 2016 - Dec 20238 years
Led day-to-day IT operations while providing hands-on administration of systems, network infrastructure, and technology services supporting academic and administrative activities.
Key responsibilities
- Coordinated IT staff, prioritised support requests, and organised maintenance and infrastructure improvements.
- Administered Linux and Windows servers, Active Directory, user accounts, access permissions, and shared resources.
- Configured and maintained campus networks, including routers, managed switches, wireless access points, VLANs, and routing.
- Managed firewall rules, VPN connections, network segmentation, and access controls.
- Maintained backup and recovery procedures, monitored availability, and led troubleshooting of service disruptions.
- Maintained technical documentation, equipment inventories, and operational procedures.
- Guided IT staff in troubleshooting, system administration, and preventive maintenance.
Network Systems Administrator
Dec 2014 - Dec 20151 year 1 month
Administered and maintained network and server infrastructure supporting daily business operations and reliable access to IT services.
Key responsibilities
- Configured, maintained, and troubleshot routers, switches, firewalls, and wired and wireless connectivity.
- Administered server environments, user accounts, access permissions, and shared network resources.
- Monitored infrastructure availability and performance, investigated incidents, and resolved network and system issues.
- Performed system updates, security patching, configuration backups, and routine preventive maintenance.
- Provided technical support for network connectivity, system access, and infrastructure-related concerns.
- Maintained configuration, equipment inventory, and support documentation.
- Coordinated with internal teams, vendors, and service providers during troubleshooting and infrastructure changes.
Network Specialist
Jun 2011 - Dec 20143 years 7 months
Supported network infrastructure and connectivity across offices, computer laboratories, and teaching areas.
Key responsibilities
- Installed, configured, and maintained routers, switches, and wireless access points.
- Monitored network availability and investigated connectivity, performance, and equipment issues.
- Provided wired and wireless network support to faculty, staff, and students.
- Performed preventive maintenance and assisted with network upgrades and infrastructure expansion.
- Maintained records of network equipment, configurations, and troubleshooting activities.
- Coordinated with IT colleagues and service providers to restore connectivity.
